TRIMBLE ASSISTANT: UTILIZE REAL-TIME TECHNOLOGY TO IMPACT YOUR TRAINING & SUPPORT BUSINESS

A market research study conducted by Service Excellence Research Group says that only 65% of the cases are solved during the first customer contact with a support contact.  This means that 35% of the cases take an additional day or two before they are resolved.  As the lead time increases for resolution, customer satisfaction decreases.

Maximizing the effectiveness and the efficiency of customer support staff is essential to the success of your business as it contributes to a high level of customer satisfaction.  Trimble Assistant is a software service that is taking remote support to that next level. With today's advanced technology products, problem description and diagnosis can be challenging, as well as time consuming.  The caller may not have the knowledge and know how to implement and install fixes and patches.

For that reason, the use of remote support technologies such as Trimble Assistant is indispensable to improve the support transaction and processes.

WHAT TRIMBLE ASSISTANT CAN DO FOR YOUR BUSINESS

TRIMBLE ASSISTANT FEATURES & BENEFITS